General Terms and Conditions for Website Use

National Drip Irrigation Company

Last update: April 1,2026

 1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

  • Company:National Drip Irrigation Company.
  • Website:Any website, digital platform, or application owned or operated by the Company.
  • User:Any person who visits the Website or uses its services.
  • Services: All products or services provided through the Website.

 2. Acceptance of Terms

By using the Website, the user acknowledges that they have:

  • Read and understood these Terms and Conditions.
  • Agreed to comply with all provisions contained herein.
  • Agreed to comply with any additional policies published on the Website.

 3. Use of the Website

The user agrees to the following:

  • Use the Website for lawful purposes only.
  • Not misuse the Website or attempt to hack, disrupt, or disable it.
  • Not publish or transmit any content that violates laws, public morals, or the rights of others.
  • Not use the Website in a way that negatively affects its performance or the experience of other users.

 4. Accounts and Registration

If certain services require the creation of an account:

  • The Company reserves the right to suspend or terminate any account in case of violation of these Terms or misuse.
  • The user must provide accurate, correct, and up-to-date information.
  • The user is responsible for maintaining the confidentiality of their login credentials.

 5. Intellectual Property

  • All content available on the Website, including text, images, designs, logos, videos, and software, is the property of the Company or its licensors.
  • No content may be copied, republished, distributed, or modified without prior written permission.

 6. Products and Services

  • The services or products available may vary depending on the website or sector.
  • The Company reserves the right to modify or discontinue any service or product at any time without prior notice.
  • Prices, specifications, and content are subject to change according to updates.
  • Some products may be manufactured or prepared based on the customer’s request and may therefore not be eligible for return or modification after order confirmation.
  • The customer is responsible for verifying all required specifications before confirming the order. The Company bears no responsibility for orders executed according to specifications approved by the customer.

 7. Return and Exchange Policy

We strive to ensure customer satisfaction and provide the highest quality products and services. This policy outlines the terms and procedures for returns and exchanges for purchases made through our websites or platforms.

 1. Scope of Application

This policy applies to:

  • All orders purchased through our websites or applications.
  • Products or services not explicitly excluded in this policy or on the product page.

 2. Return Conditions

A return request may be submitted in the following cases:

  • The product has a manufacturing defect.
  • A product different from the ordered item was received.

Return requests will be accepted under the following conditions:

  • The request must be submitted within 3–5 days from the date of delivery.
  • The product must be returned in its original packaging with all accessories and the invoice (if available).
  • The product must be unused and not damaged due to misuse.

 3. Exchange Conditions

Products may be exchanged in the following cases:

  • The product has a defect.
  • A different product from the order was received.

Conditions:

  • The request must be submitted within 3–5 days from the date of delivery.
  • The replacement product must be available in stock.

4. Non-Returnable or Non-Exchangeable Products

The following categories cannot be returned or exchanged (if applicable):

  • Custom-made products
  • Products with special specifications
  • Used products
  • Any products clearly marked as non-returnable on the product page

 5. How to Request a Return or Exchange

To submit a return or exchange request, please contact us through:

contact us on:

  • Email: info@ndico-jo.com
  • Phone: 00962796106101

Please provide the following information:

  • Order number
  • Customer name
  • Reason for return or exchange
  • Product photos (if necessary)

6. Shipping and Return Costs

  • The Company will cover shipping costs if the error is caused by the Company.
  • In other cases, the customer is responsible for shipping costs.

 7. Refund Method

  • Refunds will be issued using the original payment method, unless otherwise agreed.
  • Refunds will be processed within 5–10 business days after receiving and inspecting the product.
  • The time required for the refund to appear in the customer’s account may vary depending on the bank or payment service provider.

 8. Order Cancellation

Orders may be cancelled before manufacturing or preparation begins without any fees.

 8. Disclaimer

The Company is not responsible for any damages resulting from:

  • Incorrect installation
  • Use that does not comply with operating instructions
  • Selection of inappropriate specifications by the customer

 9. Privacy

The use of personal data is governed by the Website’s Privacy Policy, which forms an integral part of these Terms and Conditions.

 10. Amendments to the Terms

  • The Company reserves the right to modify these Terms at any time.
  • The updated version will be published on the Website, and continued use of the Website after publication constitutes acceptance of the changes.

 11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, and the competent courts in Amman shall have jurisdiction.

 12. Contact Information

For any inquiries or comments, please contact us via:

Address: Amman – Jordan

Email: info@ndico-jo.com

Phone: 00962796106101

By using the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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